Glass breakage is one of the most frequent types of car damage. To streamline handling, this claim type was introduced as a pilot within FRIDAY’s digital claims process. Challenge Traditional claims processes often require manual validation and delayed feedback, leaving customers uncertain about coverage and next steps. Solution We designed a fully digital, automated claims flow for glass breakage with two key UX innovations: * Live validation of coverage: Customers immediately see whether FRIDAY accepts the claim. * Click-to-confirm declaration: Users confirm the accuracy of their information with a single click, helping reduce fraud risk.